Aloha Smart Manager
Background:
Aloha Smart Manager (ASM) is NCR Voyix’s initiative to reimagine the legacy restaurant products into a unified cloud-based solution that allows seamless integration with any POS and third-party providers. For this new approach, NCR Voyix combines multiple products with different experiences into a modern, consistent, and intuitive user experience. This product offers three packages: Starter, Core, and Smart.
The Starter package is expected to be released Spring 2025.
My role: Product Designer
Leading the end-to-end work stream for labor, defining UI alignment across the solution, and cross-collaborating with other product teams for consistent user experience. I saw the project through from the kickoff meeting, to the launch, and through multiple rounds of iteration afterwards.
Timeline: March 2022 - Current
Team:
10+ UX Designers
4+ UX Researchers
8+ PMs/POs
30+ Developers (In-house and outsourced)
Problem
Scheduling on its legacy product is outdated, lacks essential functionality, and fails to meet accessibility standards.
Solution 01
Designed a scheduling experience informed by customer feedback and usability insights.
Solution 02
Conducted a comprehensive accessibility audit with the accessibility specialist and collaborated with development to prioritize critical improvements.
Solution 03
Introduced features to enhance scheduling speed and optimize data visibility for cost-effective staffing decisions.
Problem
Although labor rules configuration was redesigned, it was not compliant with overtime and break regulations in certain jurisdictions due to gaps in its current design and functionality, preventing it from being sold in certain states. Identified these gaps with channel partners.
Solution 01
Enhanced the existing labor rule template to support customizable overtime and break rules, making it more adaptable to various jurisdictions while also simplifying data migration.
Solution 02
Apply break and overtime enforcement to other touch points such as reports and scheduling.
Problem
The legacy reporting system offered too much flexibility, resulting in an overload of disorganized, hard-to-manage reports. The inefficient layout further compounded the issue, making it difficult for users to navigate and extract meaningful insights.
Solution 01
Identified and prioritized the most essential reports to reduce clutter.
Solution 02
Redesigned the report layout for a more intuitive and user-friendly experience.
Solution 03
Tested with users to determine the most effective way to display and apply filters.
Solution 04
